We take great pride in providing high-quality customized promotional items tailored to your brand. Due to the personalized nature of our products, our Return and Refund Policy is designed to ensure fairness and clarity for all customers.

1. Customized Products – No Returns or Refunds

Because all items sold on PromotionalItems.ae are custom-made (e.g., printed with your brand’s logo, name, or design), we do not accept returns or offer refunds for customized products unless they meet one of the conditions below.

2. Exceptions – When Returns or Refunds Are Accepted

You may be eligible for a return, replacement, or refund in the following cases:

  • Defective Product: The item received is broken, damaged, or not functioning.
  • Incorrect Item Delivered: You received the wrong item (e.g., wrong design, wrong size, or a product not matching your order).
  • Printing Error: The print or branding differs significantly from the approved proof/design submitted.
  • Missing Items: Part of your order was not delivered.

To qualify for a return/refund in the above cases:

  • You must notify us within 3 days of receiving the item(s).
  • You must provide clear photos of the item(s) showing the issue.
  • The item(s) must be unused and in original packaging (where applicable).

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized items with customer-approved designs.
  • Items damaged due to misuse, mishandling, or improper care.
  • Any item reported after 3 days from delivery.
  • Sample products.

4. Return Process

If you are eligible for a return/refund, please follow these steps:

  1. Contact Us: Email us at [your email] with your order number, a description of the issue, and supporting photos.
  2. Review: Our team will review your request within 2 business days.
  3. Approval: If approved, we will provide return instructions or arrange for a replacement or refund.
  4. Return Shipping: For approved returns, we will provide a return address or arrange pickup (in select cases). Return shipping may be covered depending on the issue.

5. Refunds (If Applicable)

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 7–14 business days.
  • Partial refunds may apply if only part of the order was affected.

6. Cancellations

  • Orders may be canceled only before production has started.
  • Once printing or customization begins, orders cannot be canceled or refunded.
  • To cancel, contact us immediately at [your email or phone].

7. Contact Us

If you have any questions about returns, replacements, or refunds, contact our customer care team:

📧 Email: +971503621692
📍 Address: infopromotionalitems@gmail.com

8. Governing Law

This Return & Refund Policy is governed by the laws of the United Arab Emirates, including consumer protection regulations as applicable.